ActioNet, Inc. Careers - Data Center Technician, Senior (Senior IT Specialist)

About the position Responsibilities • Conduct daily system checks, monitor performance, and perform scheduled hardware maintenance. • Respond to and resolve incidents per defined SLAs, coordinating with other technical teams when necessary. • Support system backup, recovery, and infrastructure patching activities. • Maintain accurate maintenance logs and incident resolution records. • Participate in a 24x7 support rotation, including weekends and holidays. Requirements • U.S. Citizenship and eligibility for High Public Trust clearance. • 1-8+ years of relevant IT infrastructure or data center experience. • Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and standard enterprise tools. • Experience with ITSM platforms such as ServiceNow. • Strong communication, organizational, and problem-solving skills. Nice-to-haves • CompTIA A+, Network+, or Security+ certification. • ServiceNow or other ITSM platform experience. • Federal IT or large-scale enterprise infrastructure support experience. • ITIL Foundation certification or equivalent training. Benefits • Medical Insurance • Vision Insurance • Dental Insurance • Life and AD&D Insurance • 401(k) Savings Plan • Education and Professional Training • Flexible Spending Accounts (FSA) • Employee Referral and Merit Recognition Programs • Employee Assistance and Identity Theft Protection • Paid Holidays: 11 per year • Paid Time Off (PTO) • Disability Insurance

**Qualifications:** • U.S. Citizenship and eligibility for High Public Trust clearance • 1-8+ years of relevant IT infrastructure or data center experience • Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and standard enterprise tools • Experience with ITSM platforms such as ServiceNow • Strong communication, organizational, and problem-solving skills • CompTIA A+, Network+, or Security+ certification • ServiceNow or other ITSM platform experience • Federal IT or large-scale enterprise infrastructure support experience • ITIL Foundation certification or equivalent training **Responsibilities:** • Conduct daily system checks, monitor performance, and perform scheduled hardware maintenance • Respond to and resolve incidents per defined SLAs, coordinating with other technical teams when necessary • Support system backup, recovery, and infrastructure patching activities • Maintain accurate maintenance logs and incident resolution records • Participate in a 24x7 support rotation, including weekends and holidays